Beware this word “unprecedented”

May 14th, 2012

Today, we learn that Human Rights Watch has urged Nato to investigate civilian deaths in air strikes in Libya last year.

Nato’s response? The campaign was, it says, conducted with “unprecedented care and precision”.

Unprecedented? Unprecedented?

Now, I know many people think “unprecedented” is just a fancy word for “a lot of”. But it really doesn’t mean that. What it means is “never done or known before”.

Is that really the message the Nato spokesperson wanted to send, do you think? That until that time they killed 72 civilians in Libya, they’d actually taken a rather cavalier approach to bombing the innocent?

That this was the first time in the history of the organisation they’d put any thought whatsoever into where their bombs might fall?

I doubt it.

Corporate writers are as guilty of using “unprecedented” to mean “lots of”. And for those of us who appreciate the niceties of language it invariably sounds wrong and ridiculous.

So don’t do it. Please.

Learned from this post? Boost your writing skills further at our one-day business writing course, Writing that gets results, in London on 4 July 2012.

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Clinton Cards: proof that bad writing is a sign of a bad business?

May 10th, 2012

We get our company name, Doris and Bertie, from a story about clear English told by Warren Buffett, one of the world’s most successful investors. Buffett is famously straight talking, and we believe there’s a big link between how you write and how likely you are to succeed in business.

To prove the point, we’ve uncovered some jargon-stuffed prose from the 2012 Interim Results of Clinton Cards, which went into administration yesterday. Published in January, it’s a 198-word quote (hint: way too long), purportedly from the mouth of Clinton’s CEO, Darcy Willson-Rymer. Read the rest of this entry »

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Five Churchillian tips for writing like a leader

May 8th, 2012

We’ve talked before about Winston Churchill’s gift for language. Here’s a great example of an inspiring speech written to get the country behind their leader: Read the rest of this entry »

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A cliché as individual as you are

April 30th, 2012

Think twice before you choose to pin this tired old strap line to your product. Read the rest of this entry »

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Five essential questions to ask before you even start writing

April 24th, 2012

“That writer does the most who gives his reader the most knowledge, and takes from him the least time” (C. C. Colton, quoted on the wonderfully succinct Managing Your Writing blog).

Want to give your reader the most knowledge, while taking away the least time? Then ask yourself these five questions before you even put finger to keyboard. Read the rest of this entry »

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25 quick business writing tips (and a link to 100 more)

April 10th, 2012

1. For writing that’s easy to read, make friends with the full stop.

2. Be concrete, not abstract. Call a hose a hose, not a fluid transfer solution.

3. “However”: if in doubt, punctuate with full stop, cap, comma. However, there are exceptions.

4. Capitalising job titles? One writer I know was taught to save caps for “God, the Queen and the Editor”.

5. It may look odd, but there’s only one apostrophe in the phrase “Dos and Don’ts”.

6. “While” sounds less pretentious than “whilst”.

7. You don’t need a hyphen with adverbs ending in “ly”: a “happily married couple”.

8. Ditch the corporate throat clearing: go back and see if you can cut your first paragraph.

9. “The data are” or “the data is”? Just choose whatever you think your reader would prefer.

10. Yes, you can split an infinitive. Trust your ears, not rules invented by 18th-century grammarians.

11. Both “under” and “way” are in the dictionary. “Underway”, however, is not.

12. “Don’t” is friendlier than “do not”, though non-native speakers may prefer it spelt out.

13. Remember: “e.g.” = “for example”; “i.e.” = “that is”. They aren’t interchangeable.

14. Don’t overuse “scare quotes” – they make you look like you lack “conviction”. See?

15. The past tense of “lead” is “led”, not “lead”.

16. To quote Hemmingway, “every first draft is s**t”. Always go back and edit.

17. Be active, not passive: “we will send you the document”, not “the document will be sent to you

18. Watch out: “loose” rhymes with “goose”, “lose” rhymes with “choose”.

19. As Mervin Block says, if it’s not necessary to leave a word in, it’s necessary to leave it out.

20. Remember the three “Cs” of great business writing: it’s clear, concise and conversational.

21. Use “comprises of” to sound like an illiterate estate agent. Otherwise, just “comprises”.

22. Never use the jargon “revert” for “reply” – especially if you work with non-native speakers.

23. If your wife compares you “to” George Clooney, be flattered. If she compares you “with” him, be worried.

24. Hyphens aren’t optional. Consider the difference between “extra-marital sex” and “extra marital sex”.

25. Look! No apostrophe: 1980s, 1990s, 2000s etc.

100 more quick writing tips

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Three quick tips for writing a totally pointless press release

March 5th, 2012

We’ve been a bit upbeat on this blog lately. So time to get back to our roots and put some singularly bad business writing under the Good Copy, Bad Copy microscope. Read the rest of this entry »

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The punctuation mistake you never knew you were making

February 29th, 2012

Here’s a grammar rule that’ll come as a big surprise to many of you: 95% of the time you shouldn’t put a comma before the word however.

Yep, you’ve been punctuating it wrong all these years. We know because we see this mistake all the time. In fact, it’s probably the most common error we see. Read the rest of this entry »

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Business writers: show, don’t tell

February 22nd, 2012

If you’ve ever taken a creative writing class, you’ll be familiar with the phrase “show, don’t tell”.

It’s the age-old exhortation not to describe what’s happening in the story, but rather to allow your reader to experience it through the characters’ actions, thoughts and feelings.

Now, we’re no novelists, but we still find ourselves saying “show, don’t tell” to clients several times a week. What we usually mean is “be concrete and specific, not abstract and general”. Read the rest of this entry »

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Fight on the beaches!

February 13th, 2012

We love this anecdote from The Wicked Wit of Winston Churchill, compiled by Dominique Enright:

There is a story that an American general once asked Churchill to look over the draft of an address he had written. It was returned with the comment ‘Too many passives and too many zeds.’ The general asked him what he meant and was told: ‘Too many Latinate polysyllabics like “systematize”, “prioritize”, and “finalize”. And then the passives. What if I had said, instead of “we shall fight on the beaches”, “Hostilities will be engaged with our adversary on the coastal perimeter”?

Sadly, all too much business writing is reminiscent of “Hostilities will be engaged with our adversary on the coastal perimeter”.

So if you struggle to get the people in your organisation to talk like human beings, point them to Winston.

Inspiring leaders use short, simple, powerful words.

Not pompous corpspeak packed with off-putting nonsense about synergizing innovative technologies, incentivizing customer engagement and integrating frameworks of excellence.

For more on the Latinate quality of much bad business writing see Speak English, why don’t you?

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